Last updated: 2026 – 01 – 27
1. Scope
This Refund & Cancellation Policy applies to the purchase of digital software products (“Software”) provided by Ceske stavebniny, Ltd. through our website or authorized payment platforms.
2. Digital Products – No Automatic Refunds
Our products are digital software licenses delivered electronically.
In accordance with EU consumer law, by completing a purchase the customer:
- expressly agrees to immediate delivery of digital content
- acknowledges that the right of withdrawal is waived once delivery has begun
As a result, refunds are not automatic after license activation or delivery.
3. Trial Versions
We provide free trial versions of our Software.
Customers are encouraged to fully evaluate the Software using the trial before purchasing a paid license.
Refunds are not granted for dissatisfaction with functionality that was available in the trial version.
4. When Refunds May Be Considered
Refunds may be granted at our sole discretion in exceptional cases, including:
- duplicate or accidental purchases
- technical issues that prevent activation and cannot be resolved
- incorrect billing caused by our systems
Each request is reviewed individually.
5. Non-Refundable Cases
Refunds will not be granted in the following cases:
- change of mind after purchase
- lack of required system compatibility
- misunderstanding of product functionality
- failure to comply with the EULA or Terms
- misuse or violation of license terms
- issues related to user-provided external tools or content
6. Subscription (Monthly License) Cancellation
For monthly licenses:
- subscriptions can be canceled at any time
- cancellation stops future renewals
- already paid periods are non-refundable
Access remains active until the end of the current billing period.
7. Lifetime Licenses
Lifetime licenses are one-time purchases and are non-refundable once delivered or activated, except in cases described in Section 4.
“Lifetime” refers to the lifetime of the specific Software version, not the lifetime of the user or device.
8. Enterprise Licenses
Enterprise licenses are provided under custom agreements.
Refunds, cancellations, or modifications are governed by the terms agreed upon individually with the customer.
9. How to Request a Refund
To request a refund, contact us at:
📧 solaris@email.cz
Include:
- order ID or transaction reference
- reason for the request
- relevant technical details (if applicable)
10. Processing Time
Approved refunds are processed via the original payment method.
Processing times depend on the payment provider and may take several business days.
11. Chargebacks
Unauthorized chargebacks may result in:
- immediate license termination
- suspension of access
- restriction of future purchases
We encourage customers to contact us first to resolve any issues.
12. Changes to This Policy
We reserve the right to update this policy at any time.
The current version will always be available on our website.